FAQS

What is the warranty?

Thank you for choosing our product. We stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a limited warranty that covers defects in materials and workmanship for one year from the date of purchase. If you experience any issues with your furniture during this time, please contact us immediately.

Our warranty does not cover normal wear and tear, damage caused by misuse or abuse, or damage caused by improper cleaning or maintenance. We also do not cover damage caused by natural disasters or other acts of God.

If you have any questions about our warranty policy or need to file a claim, please contact our customer service team at [email:support@virgorack.com].

What is the cost of delivery?

We offer free shipping on your purchases.

How to cancel an order after successful payment?

We support order cancellation, you can contact us to cancel the order before the product is shipped.

How to modify the order information after placing an order?

You have one chance to modify the order information after completing the order payment. You only need to contact us and provide us with the information that needs to be modified.

Which party is responsible for the return and exchange?

The buyer needs to bear the freight in the following cases:

Customer returns or exchanges because they changed their mind and ordered the wrong item.

We will bear the freight in the following cases:

Product did not match description;

Product damage or quality problems.